Enabling Cargo Insurance to Scale Without Limits
Background: A Global Cargo Insurer Hindered by Manual Processing
Marine Cargo insurance has long been held back by one stubborn bottleneck: complex, time-consuming forms.
To get an insurance quote or certificate, clients are forced to log into self-service portals and painstakingly fill out dozens of fields for every single shipment—sometimes five, sometimes fifty, in a single day. This manual process eats up hours of valuable staff time, is prone to errors, and simply doesn’t scale as supply chains accelerate.
As a result, clients often try to shift this tedious work back onto insurance brokers or insurers, triggering a constant “tug-of-war” between all parties. The fallout?
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Delays in issuing certificates—sometimes resulting in costly demurrage charges
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Overloaded brokers, who are unable to onboard new clients efficiently
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Insurers forced to hire additional support staff just to handle paperwork
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High error rates, leading to policy disputes and compliance headaches
For a fast-moving industry, this was more than an inconvenience—it was a roadblock to growth.
UBIX Solution:
UBIX introduced an AI-powered certificate automation platform, transforming the process from manual to effortless.
Key features included:
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Automatic data extraction: Instantly pulls cargo and shipment details from clients’ source documents
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One-click certificate generation: Automated form-filling, quotation, and certificate issuance—no training required
Results:
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Certificate issuance is now fully automated. The insurance company’s support staff only step in for special cases.
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No more specialized training required. Clients simply upload their shipment documents, and receive their insurance quotation or certificate automatically.
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Drastic reduction in delays, errors, and manual workload, freeing brokers and insurers to focus on higher-value activities and onboard more clients.
Client’s Voice:
"UBIX, with its advanced and user-friendly features, encourages our insureds to issue their own certificates. This has liberated our staff to focus on strategic initiatives while maintaining data accuracy and speed." – Head of Marine Business, Leading Insurance Provider